We make returns easy! Our easy and flexible return policy gives you peace of mind to enjoy the purchase in your home. We take great pride in the quality and craftsmanship of our rugs and carpets. All returns must be made within 14 days. Please keep these terms in mind:
- Items purchased at our store can only be returned in-store.
- You must have the payment receipt.
- Any payments made in credit card/debit card/cash will be refunded to the same.
- All items must be returned in unused, like-new condition.
- Please note that all rugs and carpets are inspected upon arrival, any items that have been damaged or soiled in anyway, and are not in their original state may be refused or additional fees maybe charged.
- Some Special order returns and cancellations are subject to a 15% restocking fee.
We offer two methods of returns:
1. You can receive a full refund in the form of store credit. With this option, returns are completely free—meaning we’ll cover the cost of return shipping.
2. You can also receive a refund of the merchandise total in your original payment method, all you need to do is ship the item back to us. Please note: With this option, you will be responsible for paying the Returned items will be fully refunded less the original shipping, packing fee and handling costs. International customers are responsible for return shipping costs, including any duty and customs clearance fees.